| Browsers |
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Q. Which browser program should I use to view the InfoSpace directories?
A. InfoSpace works best with Microsoft Internet Explorer (versions 4.0 and later) or Netscape Navigator (versions 3.0 and later). You can view the site with any browser that supports tables.
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| White Pages |
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Q. How can I add my listing to the White Pages?
A. Just go to our Add Your Listing page to add your name, phone number, and email address to our directory. To protect your privacy and ensure the entered information is valid, InfoSpace will send an email message to the address you enter. Once InfoSpace receives a reply from you verifying your submission, your listing will be added to the White Pages and/or email search. Q. How do I update or delete my listing?
A. It's easy. Just search the White Pages or email search directory to find your listing. Once you have located it, simply click the "update" or "remove" link to the right of your name. To verify your request, InfoSpace will send an email message to the address you provide. Once you confirm the request, your listing will be updated or deleted. Q. How long will it take for additions, changes, and deletions to take effect?
A. In most cases, changes take effect within 24 hours of receipt of your verification message. We update our database between 1 a.m. and 4 a.m. U.S. Pacific time. Q. What is the source of the data for the White Pages and email directories?
A. Data for the White Pages comes from multiple sources, including Acxiom (U.S. and Canada), 192.com (U.K.), and Kapitol (other European countries). These data providers get their information from phone books and other public records. Data in our email directory comes from various Internet service providers and from user submissions. Q. How often is the White Pages data updated?
A. InfoSpace receives updates to its U.S. residential data (excluding any additions or changes by users) about four times a year from Acxiom. Because Acxiom's listings come from regional phone books, and because new editions appear at different times of the year around the country, data may be more recent for some regions than others. Q. I have an unlisted telephone number. Why does my information show up in the White Pages?
A. This can be easily resolved. It's possible that your local telephone company has made an error and listed your number. Another possibility is that your number was listed in the past and remains in the database. If you wish to remove your listing, please search for it and click the "remove" link that appears next to your name. Q. How come I can't find people who I know have had the same telephone number for a year or more?
A. This generally means one of three things: the person has an unlisted telephone number, the person has specifically requested that the number be removed from our directory, or our data provider for that country has not yet added the number to its database. Q. Why can't I find the email addresses I'm looking for?
A. There is no central registry of Internet email addresses. We obtain our list of email addresses from many different sources, and, although our database is extensive, it is not all-encompassing. Many people prefer to not have their email address listed, and some Internet service providers do not make the email addresses of their subscribers available. Q. When I register for the Net Phones directory, when will my listing show up?
A. When you register with InfoSpace and enter information in all the required fields, your listing will show up immediately in the Net Phones area and within 10 days in the email directory. You will also receive a password that will allow you to update your Net Phones listing.
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| Yellow Pages |
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Q. How do I add or update my business listing?
A. We receive business data from several sources. Although we are unable to make additions or changes to the data (except for paid advertisers), you can contact the appropriate data provider to add or update your business listing. In most cases, these listings are free. If you would like to purchase a preferred listing, please click here. Your new or updated listing will appear on our site when we receive the next edition of the database from the provider. Q. How often is this data updated?
A. Information for our U.S. and Canadian business data is updated on a quarterly basis.
Q. What can I do if I am having trouble getting a detailed profile about a company that I found in a Yellow Pages search?
A. The detailed profiles are provided by infoUSA. Please contact them at 1-800-321-0869 or by email at internet@infousa.com to get more information about the detailed profiles. Q. Is there a way to search for the email address of a company that I find using the Yellow Pages? What about a specific email address within a company?
A. Upon receiving the results of a search for any given company, you may see an email address listed along with the postal address. Each company decides on this entry. We have no listings for individual email addresses within a company. Contact the company directly to locate an internal email address.
Q. Do you have a directory of businesses with an online presence?
A. Yes, our Companies Online directory lists thousands of companies worldwide that have an Internet presence.
Q. How do I add, update, or delete my listing in Companies Online?
A. You may add a business or personal website to the Companies Online directory by visiting our submission page. It will take approximately 30 days for us to verify the submission and add your site to our directory. At this time, to make any changes to your website listing, you must submit a new listing and delete the old one. The option to delete the old listing will be available to you when you find your website listing.
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| Classifieds |
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Q. Who provides the data for the classifieds?
A. The classifieds data comes from many different sources. Please email info@infospace.com for details.
Q. Can I add my own listing to the classifieds?
A. At this time we do not have a way to update listings. Please contact the company that provides the classifieds you are interested in for more information. Q. I found someone that I want to contact in the Personals section, but I can't get a message through to their email address.
A. Since we have several agencies that supply personals for us, you will need to refer to the individual agency for more information about alternate contact methods. The agencies are American Singles, One & Only, and Match.com. Q. How can I submit a Personals ad?
A. All of the personals that are available on our site are actually maintained by our partners American Singles, One & Only, and Match.com. Back to the Top
| City Guide |
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Q. Why can't I find information for the city I'm looking for?
A. Some features may not be available in all cities. If you have trouble finding information for a particular city, try a larger city nearby. Also, make sure you've spelled the name of the city correctly. For best results, spell out all words in the city name — for example, Mount Pleasant (not Mt. or Mt) or Fort Lauderdale (not Ft. or Ft).
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| International |
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Q. Who provides the data for the international directories?
A. For Canada, business data is provided by infoUSA and residential data by Acxiom. In the U.K., business data is by Thomson Directories and residential data by 192.com. Data for other European countries (Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, and Spain) is by Kapitol.
Q. Can I add, update, or delete a listing in the international directories?
A. We currently allow additions, updates, and deletions in our international people finders, although not in the business finders. To add your listing, please use our registration page. To update or delete your listing, first find your name using the White Pages or email search and click the "update" or "delete" link to the right of your name.
Q. How often are the international directories updated?
A. The international directories are updated quarterly.
Q. Are directories available for other countries?
A. In addition to our directories for the U.S., Canada, Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, and the U.K., we offer a World Directories area which lists international directories available elsewhere on the Web.
Q. Are reverse lookups available in the international directories?
A. We offer reverse lookups for Canadian phone numbers and residential addresses. Reverse lookups are also available on all email addresses in our database, regardless of country. Back to the Top
| Home Pages |
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Q. How do I register my home page so it can be found on InfoSpace (and other sites in the InfoSpace network) once I have built it?
A. To register your site in our Companies Online directory, click here. Q. Can I advertise my personal business on my home page?
A. The content of your personal home page is at your discretion, provided it remains in good taste. Q. Can I use Hypertext Markup Language (HTML), counters, or personal .wav and .midi files on my home page?
A. Our system is a totally new way to make home pages, and some concepts from other home page providers may not apply (for example, we don't allow FTP uploads). Our goal is to offer a very simple page-creation system that requires no knowledge of HTML, programming, or FTP uploads. In the future, we plan to enhance the home pages with more personalization options for users who want them. Q. Why can't I hear the sound file that I requested as background music?
A. Depending on your browser, you need certain plug-ins to hear sounds on the Internet. If you use Microsoft Internet Explorer versions 3.0 and later, you shouldn't need any additional plug-ins. If you use Netscape Navigator, please visit Netscape's plug-ins page. Q. Can I upload .bmp pictures to my home page?
A. No, because .bmp files tend to be too big. We allow uploading of .gif and .jpg files only.
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| Maps and Directions |
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Q. Who provides the maps and directions?
A. Maps and directions are provided by MapQuest.com, and we are unable to make changes. Please contact MapQuest.com directly to resolve data change requests. Click here for terms and conditions.
Q. Why do the door-to-door directions results say my address cannot be found?
A. The address syntax may not be recognized by the system. Try writing "Street" instead of "St." For the U.S. Postal Service's list of standard postal terms and abbreviations, click here.
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| My InfoSpace |
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Q. Is there any charge for using My InfoSpace?
A. The information and services available on My InfoSpace are free to all registered users.
Q. How do I change my password?
A. To update your user information, including your password, point your browser to My InfoSpace. Log in with your user name and password if prompted, and then click the "My InfoSpace" button. Select the "Update" option in the upper left corner and follow the prompts. In order to change your user name, you must re-register.
Q. What if I forgot my password?
A. To retrieve your lost password you must have your username and fill out the Forgot Password form. This will email the information to your default email account you gave us when you signed up.
Q. How can I change or update any of my My InfoSpace account information?
A. To update your user information, including your password, point your browser to My InfoSpace. Log in with your user name and password if prompted, and then click the "My InfoSpace" button. Select the "Update" option in the upper left corner and follow the prompts. In order to change your user name, you must re-register.
Q. How is my personal information stored?
A. We use cookies. A cookie is a small file that stores information about your personal preferences, either on your computer (client-side cookie) or on the website you're visiting (server-side cookie). We store non-personal information in a client-side cookie and personal information in a server-side cookie. Please see our Privacy Policy for more information about the importance we place on your privacy.
Q. I'm using My InfoSpace from a public terminal. How do I clear away my personal information from the machine when I'm finished?
A. Just click the logout button next to your name under the Users area of the page. Doing so will clear away all of your personal information from the computer.
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| Cookies |
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Q. What do I do if I am having trouble with my user cookies?
A. If you are having trouble with wrong cookie information showing up, please visit our cookie cleaner page to resolve these issues.
Q. What does the word "cookie" mean in Internet terminology?
A. A cookie is a small file that stores information about your personal preferences, either on your computer (client-side cookie) or on the website you're visiting (server-side cookie).
Q. Does InfoSpace use server-side cookies or client-side cookies?
A. Actually, we use both. We store non-personal information in a client-side cookie and personal information in a server-side cookie.
Q. Why does InfoSpace use server-side cookies to store personal information?
A. 1) To provide you with personalized content
2) To protect your confidential information
3) To provide the best possible service to you Please see our Privacy Policy for more information about the importance we place on your privacy. Back to the Top
| Investor Relations |
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Q. When did InfoSpace, Inc. go public and at what price?
A. InfoSpace went public on December 15, 1998, at a price of $15.00 per share. Q. What is your symbol?
A. InfoSpace is traded on NASDAQ under the symbol INSP. Q. Do you offer a direct purchase program?
A. No, we do not have a direct purchase plan and don't have any plans to change this policy in the near future. Q. Are you offering dividends?
A. No, we do not offer dividends on our common stock. Instead, we choose to reinvest profits into operations. Q. How do I get a copy of the prospectus for the initial public offering or the secondary?
A. A copy of the final prospectus and other official documents can be found online through the EDGAR database. For a printed copy, please call Hambrecht and Quist at 1-800-227-3958. Q. When will you issue your annual report?
A. We will issue InfoSpace's first annual report at the end of April. If you have other questions not answered here, please email investor_relations@infospace.com.
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| Miscellaneous |
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Q. How can I advertise on the InfoSpace network?
A. For advertising information, please visit our Advertise with InfoSpace Page.
Q. Can I buy the data in the InfoSpace directories?
A. No. None of our directories are for sale. They are free to all users.
Q. Are reverse lookup searches available in the InfoSpace directories?
A. Yes, reverse lookups are available on phone numbers (U.S. and Canada), residential addresses (U.S. and Canada), area codes (U.S., Canada, Caribbean), and email addresses (worldwide).
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| Disclaimer Links |
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